Refund policy

We have a 30-day return policy for physical products from the M.O.P. shop, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trainings@acuwithoutborders.org. 

For live trainings, AWB will grant refunds for cancellations as follows: 75% refunded if cancelled more than 2 weeks prior to the first day of the selected training. 25% refunded if registration is cancelled up to 1 week prior to the first day of the selected training. NO refunds will be made for cancellation less than a week prior to the first day of the selected training, although there will be credit granted for a future training if it is within one calendar year. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Online courses are not eligible for refunds as they are delivered immediately.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trainings@acuwithoutborders.org.